Voltempo Support

Get in touch with us via our online help form and our team will reach out to resolve your query.

What is the Voltempo Network?

The Voltempo HGV Charging Network is a specialized high-power electric charging infrastructure designed specifically for heavy goods vehicles (HGVs) such as electric trucks, buses, and large commercial fleets. Our unique Plug&Charge solution makes the charging experience simple!

To start charging:

  1. Park your vehicle at a Voltempo charging bay
  2. Connect the charging cable to your vehicle
  3. Simply plug your vehicle in – no need for any app or RFID/payment card
  4. Start charging!

 

Try the following:

  • Check cable is securely connected
  • Re-authenticate
  • Ensure your vehicle is compatible
  • Contact support if the issue persists

 

Yes ✔️ via the Voltempo Hub – Please note this is only available for fleet operators who have signed up to the voltempo network. They will be able to see all of their chargers and vehicle data in one central location!

Our Voltempo Booking system enables fleet managers, dispatchers and truck drivers to reserve charging time slots for their eHDVs at selected depot charging hubs. It ensures charging availability, reduces wait times, and increases route reliability for logistics operators.

Fleet operators will be able to book a charging time slot through the Voltempo Fleet Portal (a web-based application), which is subject to contractual agreement. Ad-hoc users can charge via the Voltempo App: network.voltempo.comGet in contact with us to explore this further at sales@voltempo.com

Bookings are available only within the Voltempo charging network through the Voltempo app. With an API integration, you can also make our charging hubs bookable in your own platform. 

We support up to a month in the future. The exact time will be based on the specific terms and agreements made per end-customer or partner that offers the booking.  

Bookings can be made for specific time slots based on your preferences, such as CCS or MCS connectors and your vehicle’s inlet orientation (left or right). This flexible approach ensures efficient bay assignment to ensure charging is as easy as possible for the arriving driver.

A Welch's eHGV
our location

Voltempo Group Limited, Tyseley Energy Park, Hay Mills, Fordrough, Birmingham, B25 8DW, UK